We process and ship orders the same day if your order was placed before 12:00PM CST. Orders placed after 12:00PM CST will be processed and shipped the following business day.* Orders will be processed and shipped during regular business hours (Monday through Friday 9:00AM – 5:00PM CST, excluding holidays).
U.S. SHIPPING METHODS
For Contiguous US (Lower 48 States):
- Vital Proteins is proud to offer free ground shipping for all $50+ orders shipped within the Contiguous US. In order to qualify for free shipping, you must have $50 or more of product and / or merchandise in your cart. We ship orders using FedEx Ground and USPS Priority Mail. Shipping carrier will be determined by Vital Proteins at the time of shipping based on end destination to assure your shipment arrives as soon as possible. Expedited shipping is also available at an additional cost.
What happens if I make a donation at checkout to the Primo Center? Does that donation help me qualify for free shipping?
The Primo Center is near and dear to our heart. So, we thank you for your support and appreciate you! But, in order to qualify for free shipping, you must have at least $50 of product and / or merchandise in your cart to qualify.
For Non-Contiguous US (Hawaii, Alaska, and Puerto Rico):
- Vital Proteins does not offer free shipping to the Non-Contiguous US at this time, but you can still order our products with an additional shipping cost. Shipping cost will be determined by the standard rates of your preferred carrier.
INTERNATIONAL SHIPPING
Vital Proteins ships internationally via US Postal Service International First Class Package Service. Additional shipping fees apply to international shipments.
SHIPPING TIMES
Shipping times vary between carriers. Once again, Vital Proteins will choose the correct carrier to assure your shipment arrives as soon as possible based on where you are located. The shipping times after your package has been processed and shipped are as follows:
- FedEx Ground Contiguous US (4-5 Business Days after processing)
- USPS Priority Mail (3 Business Days after processing)
- Note: We cannot account for vendor or carrier delays that may occur
TRACKING YOUR PACKAGE
After your order has shipped, you will receive a confirmation email containing one or more tracking numbers and an indication of which shipping service was used. Use the links proved below to track your shipment:
- FedEx Tracking
- USPS Tracking